Terms of service
Terms of Service
Last updated: October 9, 2024
These Terms of Service (“Terms”) govern your use of the Utrechtse Mode website and the purchase of products from our store. By accessing our website or placing an order, you agree to these Terms.
1. Company Information
Utrechtse Mode is operated by:
eTail Holdings LLC
35 Village Road, Suite 100
Middleton, MA 01949
United States
Email: support@utrechtsemode.nl
2. Acceptance of Terms
By accessing this website or placing an order, you confirm that you are at least 18 years old or have permission from a legal guardian, and that you agree to be bound by these Terms.
3. Products and Descriptions
We strive to ensure all product descriptions, images, and pricing are accurate. However:
- Minor variations in color, size, or appearance may occur
- Product images are for illustrative purposes only
- Errors in pricing or product information may occur
We reserve the right to correct any errors and cancel orders affected by such errors.
4. Orders and Acceptance
An order is considered accepted when:
- Payment has been successfully processed, and
- You receive an order confirmation email
We reserve the right to refuse or cancel any order at our discretion, including cases involving suspected fraud or pricing errors.
5. Pricing and Currency
- All prices are displayed in the applicable currency shown on the website
- Prices are subject to change without notice
- We are not responsible for typographical or pricing errors
Customers may be responsible for applicable taxes, duties, or import fees depending on their location.
6. Shipping and Delivery
We aim to process and ship orders promptly.
- Estimated delivery times are provided for reference only
- Delays may occur due to factors outside our control
- Risk of loss or damage transfers to the customer upon delivery
If an order cannot be fulfilled, we may offer a replacement or issue a refund.
7. Returns and Refunds
We offer a 30-day return policy from the date of delivery.
- Items must be returned unused and in original condition
- Return shipping costs are the responsibility of the customer
- Refunds are issued within 5 business days after inspection
- Refunds are processed to the original payment method
Please refer to our Return & Refund Policy for full details.
8. Order Cancellation
Orders may be canceled within 30 minutes of being placed.
After this period, cancellation may not be possible as orders are processed quickly.
9. Defective or Incorrect Items
If you receive a defective or incorrect item:
- Contact us within 30 days of delivery
- Provide photos where applicable
We will resolve the issue by replacement or refund at no additional cost.
10. Prohibited Uses
You agree not to use the website for:
- Any unlawful purpose
- Violating any laws or regulations
- Transmitting harmful code or interfering with site functionality
We reserve the right to terminate access for violations.
11. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount paid for the product in question
12. Disclaimer
All products and services are provided “as is” and “as available” without warranties of any kind, except as required by law.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to conflict of law principles.
15. Contact Information
For any questions regarding these Terms, please contact us: