Refund policy

Return & Refund Policy

Last updated: October 9, 2024

This Return & Refund Policy applies to all purchases made from Utrechtse Mode, operated by eTail Holdings LLC, located at:

35 Village Road, Suite 100
Middleton, MA 01949
United States

1. Return Eligibility

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible for a return, items must be:

  • Unused and in original condition
  • Returned in original packaging where possible

We reserve the right to refuse returns that do not meet these conditions.

2. Return Process

To initiate a return:

  1. Email us at support@utrechtsemode.nl
  2. Our support team will provide return instructions
  3. Ship the item back using a tracked shipping method
  4. Once received, we will inspect and process your return

Return shipping costs are the responsibility of the customer.

3. Refunds

Once your return is received and inspected:

  • Refunds are issued within 5 business days
  • Refunds are processed to the original payment method
  • You will receive confirmation once your refund has been completed

No restocking fees are charged.

4. Order Cancellation

Orders can only be canceled within 30 minutes of being placed.

After this time, orders are processed automatically and may no longer be canceled.

To request a cancellation, email support@utrechtsemode.nl immediately after placing your order.

5. Damaged Items

If you receive a damaged item:

  • Contact us within 30 days of delivery
  • Include clear photos of the damage

We will:

  • Provide a free replacement on the first occurrence
  • Issue a full refund if a replacement cannot be successfully delivered

6. Defective Products

If your item develops a defect due to a manufacturing issue:

We will review your case and provide an appropriate solution.

7. Incorrect Items

If you receive the wrong item:

We will resolve the issue at no additional cost to you, either by sending the correct item or issuing a refund.

8. Frequently Asked Questions

What is the return period?
You have 30 days from the date of delivery to request a return.

When will I receive my refund?
Refunds are processed within 5 business days after your return is received and inspected.

Do I need to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method.

How can I contact you?
You can contact us at support@utrechtsemode.nl. We typically respond within 30 minutes to 24 hours.

What should I do if my item is defective or damaged?
Please email us with photos of the issue for faster assistance.