Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
How long does it take for my order to arrive?
At Utrechtse Mode, we aim to process orders as quickly as possible. Orders placed on business days are typically processed within 1–3 business days.
Delivery times generally range between 6–13 business days, as many of our products are shipped directly from our suppliers.
Do I have to pay for shipping?
No, we offer free shipping on all orders. There are no additional shipping costs.
How can I track my order?
All orders are shipped with Track & Trace.
Once your order has been shipped, you will receive an email with a tracking link. You can use this link to monitor the status of your delivery.
Please note that it may take 24–48 hours for tracking information to become active.
How can I return an item?
If you are not satisfied with your order, you may return it within 30 days of delivery, provided it meets the return conditions outlined on our website.
Once we receive and inspect your return, your refund will be processed within 5 business days to your original payment method.
What if I entered the wrong shipping address?
You are responsible for entering the correct shipping address at checkout.
We process orders quickly, so there is only a limited window to make changes. If you believe you entered an incorrect address, please contact us immediately at:
We will do our best to assist you before the order is shipped.